在JOMASHOP买了一个手表,后来发现地址错了,发邮件去取消订单,客服回了我一封邮件,用百度翻译看了一下,不是太懂,而且网址上面订单还在,不知道是什么意思,请大神帮忙解答一下:
以下是客服发给我的邮件:
Dear Sir/ Madam,
Although we regret that we were unable to fulfill the order for you, we respect your reasons for requesting a cancellation.
Please note that your order is now respectfully canceled at your request. The pending authorization on file with your card should release in 2-4 business days. If you used Amazon-payments on our site directly then the order will be refunded in full in 2-3 business days.
We do hope that we will have the chance to serve you again in the future.
Thank you for thinking of us!
Best Regards,
以下是客服发给我的邮件:
Dear Sir/ Madam,
Although we regret that we were unable to fulfill the order for you, we respect your reasons for requesting a cancellation.
Please note that your order is now respectfully canceled at your request. The pending authorization on file with your card should release in 2-4 business days. If you used Amazon-payments on our site directly then the order will be refunded in full in 2-3 business days.
We do hope that we will have the chance to serve you again in the future.
Thank you for thinking of us!
Best Regards,