标题:To the Steam Customer Support Team:
I am writing to request special consideration regarding a refund for "HELLDIVERS™ 2" due to a policy change.
正文:Dear Customer Support Team,
I am writing to request your special consideration for a refund for "HELLDIVERS™ 2," which I purchased on [XX/XX/2024]填购买日期. Initially, I was attracted by the flexible account binding policy mentioned in the game's promotion, which stated that players could choose whether to link their Steam account with the PlayStation Network (PSN) account. Based on this information, I gladly made the purchase. However, the game publisher recently announced that the game would require all users to bind their PSN accounts to play, which is a significant change from the terms I understood and accepted at the time of purchase. As a platform that respects user choice, I believe Steam also values consumer rights and expectations at the time of purchase. Although I understand that Steam's standard refund policy is within 14 days of purchase and with gameplay not exceeding 2 hours, my situation falls outside of this range. However, I believe my case is unique and worthy of special consideration. This policy change effectively alters the basis of our service agreement, preventing me from enjoying the game on the Steam platform as intended, contrary to my initial purchase intention. Given the above circumstances, I urge the Steam team to understand my position and consider providing a one-time refund as a reasonable response to this sudden change. I still firmly believe that Steam is committed to safeguarding consumer rights, and I hope you will demonstrate consistent user support in this matter. For ease of processing, I have attached the necessary purchase information:
Game Name: HELLDIVERS™ 2
Purchase Date: [XX(月)/XX(日)/2024]填购买日期
Playtime: Exceeded 2 hours, but unable to continue playing due to policy change
Transaction ID: [填你的Steam ID]
（2楼继续）
I am writing to request special consideration regarding a refund for "HELLDIVERS™ 2" due to a policy change.
正文:Dear Customer Support Team,
I am writing to request your special consideration for a refund for "HELLDIVERS™ 2," which I purchased on [XX/XX/2024]填购买日期. Initially, I was attracted by the flexible account binding policy mentioned in the game's promotion, which stated that players could choose whether to link their Steam account with the PlayStation Network (PSN) account. Based on this information, I gladly made the purchase. However, the game publisher recently announced that the game would require all users to bind their PSN accounts to play, which is a significant change from the terms I understood and accepted at the time of purchase. As a platform that respects user choice, I believe Steam also values consumer rights and expectations at the time of purchase. Although I understand that Steam's standard refund policy is within 14 days of purchase and with gameplay not exceeding 2 hours, my situation falls outside of this range. However, I believe my case is unique and worthy of special consideration. This policy change effectively alters the basis of our service agreement, preventing me from enjoying the game on the Steam platform as intended, contrary to my initial purchase intention. Given the above circumstances, I urge the Steam team to understand my position and consider providing a one-time refund as a reasonable response to this sudden change. I still firmly believe that Steam is committed to safeguarding consumer rights, and I hope you will demonstrate consistent user support in this matter. For ease of processing, I have attached the necessary purchase information:
Game Name: HELLDIVERS™ 2
Purchase Date: [XX(月)/XX(日)/2024]填购买日期
Playtime: Exceeded 2 hours, but unable to continue playing due to policy change
Transaction ID: [填你的Steam ID]
（2楼继续）
